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[...] Name field will automatically show the name of the caller if their number is already stored in the PhoneBOX database. Each name can have 2 phone numbers associated with it. The name data may be modified at any time by the user. Area
As with the Name data, the Area field will also automatically be filled if an Area has previously been registered against the caller Id. If multiple Areas are registered against the CLI then these will appear in the drop down list (see right hand side of Area field). If no Area has previously been registered then PhoneBOX, [...]
The jitter buffer for incoming RTP (audio data being received from the SIP provider) is set centrally on the server using the server.ini file; [audio]
jitterMs=20
Fine tuning of the audio server can be made locally on each audio server using the audioserver.ini file;
[audio]
WaveInPrefetch=20
WaveInBufferSize=50
WaveInMaxBuffers=2
WaveOutPrequeue=20
WaveOutMaxBufferSize=100
WaveInPrefetch Controls the number of milliseconds [...]
PhoneBOX Web Manager Extras The Web Manager is included as standard and provides easy editing of shows and viewing disposition and services information. It’s also possible to setup integration with Voicemail Pro through Web Manager, Web Manager will also be used by your systems technical contact or bionics support for reconfiguring the system. If you wish to further enhance your web manager however, you can purchase additional elements such as data mining which enables you to full exploit the caller database, searching for callers based on name or other information. [...]
[...] or their on air state so you could see all callers marked as Reject or Used etc. Import Config from Phonebox 2.5 It’s now even easier for us to upgrade you from your existing phonebox system to version 3 thanks to the ability to import your settings. Messages Queued indication The messages screen will now show a different icon if the message is queued to ones that have been saved but are not queued. This means the producer can easily see which calls they have sent through to the studio to be read out and which ones they haven’t. Customisable [...]
Services - In PhoneBOX terminology, a Service is a group of lines. The group can be a single line on its own (for example a Jamline) or a group of lines (for example a main on-air group of say 6 lines). PhoneBOX allows separate control of services, so for example, the main on air line group could be forwarded to another number, while the Jamline service remains routed to the studio as normal. Hybrid - A hybrid is the device that links the PhoneBOX system to a mixer. A PhoneBOX [...]
Answering a call A ringing call in the PhoneBOX system will show as a flashing LineBox, and the Answer Next button in the top left will become active. If CLI data for the call is available, and any information about that CLI is stored in the PhoneBOX database, then that information will be shown as soon as the call starts ringing. Information likely to be shown includes Name, Location, and Alert information, showing whether the caller is banned or has a warning associated. A call that has a warning associated with it will look like this: [...]
Introduction
This User Manual begins by introducing new users of PhoneBOX to some of the basic concepts and functions within the application. In many cases PhoneBOX offers multiple ways of achieving the same thing, but some options may be more appropriate in certain circumstances. This manual aims to present the most straightforward approach to all of the basic functions. Later in this Manual you will find more details on how some of the more advanced features of PhoneBOX work. If you experience any problems [...]
[...] Selection The device layout selection allows users to choose which devices appear in the lower half of the PhoneBOX client (default location, can be changed). This option is particularly useful where a particular PC may, for example, require the option to control different hybrids under different circumstances. To select a device layout simply click on one of the available options, and click on ‘OK’. Selecting a specific device layout may influence the options presented in the device selection, show, and line layout dialogs. Device Selection For installations where a [...]
Typical screen layout Shown below is the PhoneBOX user interface. The main sections are:
Telephone function control bar. This is where all of the call routing function buttons are located. Lines. The grey line boxes represent the lines connected to your system. They change colour and contain various pieces of data about each call when calls are in progress. Local handset / TBU / hybrid 1, TBU / hybrid 2. These are called devices. Calls may be routed to devices. This is how you talk to callers, either via a handset device, or via a hybrid device. Information panel. [...]
PhoneBOX is highly flexible. Outlined below are some of the features and facilities the system offers which you may not be aware of. Please contact Broadcast Bionics or your local PhoneBOX Representative if you would like more details. Further information on many of the features and facilities is giving later in this manual or on our website at www.bionics.co.uk Use PhoneBOX at your Outside Broadcast You can take PhoneBOX to your Outside Broadcasts. In order to do this you will need [...]
[...] interested in (or in some cases allowed to see!) calls and/or messages that have been approved. The PhoneBOX client screen can be re-arranged so that a presenter is only shown the queue of calls which de-clutters their screen so they can concentrate on the current call and the ones coming up rather than all the ringing calls and ones that aren’t being passed to air. PhoneBOX allows you to build a Queue of callers and sort them into an order which would be useful on air. Queues may be built on one workstation and then actioned from another [...]
Docked or Mini mode This mode allows the PhoneBOX screen to be minimised to the top of the screen, so that other applications can run beneath it. This means that the workstation on which PhoneBOX runs need not be dedicated to PhoneBOX. You can chose to run PhoneBOX at full size when needed, then, when you need to work on other applications but still require sight of the lines and devices, you can dock it. In mini mode all lines and devices are displayed. Hovering your mouse over [...]
The Call Log section in PhoneBOX version 3 replaces the old phonebook interface and anyone familiar with the older version can see that it’s quite different, the aim here is to make it more streamlined but at the same time make it more flexible. The Call Log can be sorted by any of the column headings shown in the above diagram (Time, Name, Location, Point, scrolling across also reveals the topic, disposition and score columns, these two can be clicked to resort the Call Log into any order that you wish, below we see this caller has had the disposition “Age Group” [...]
Dialling The simplest way to dial a call in PhoneBOX is as follows:
Select the device on which you wish to dial (this could be a handset or a hybrid). The yellow highlight will confirm you have made it the Active Device. Click on an empty line. The Dial dialogue box appears. Enter the number you wish to dial. Click the ‘Dial’ button at the bottom of the Dial dialogue box. PhoneBOX will make the call on the line you chose. Click Cancel or the X in the top right to close the Dial pad without dialling. Parking To take a call that is [...]
Each window within the PhoneBOX client screen can be ‘detached’ from it’s current position and moved elsewhere. In order to do this to a particular window click on the pin icon in the top right hand corner of any window. It is also possible to drag and drop windows around either once they are detached or straight from their tabs in the bottom right hand corner of the screen. This means that you can put any of the windows anywhere you like, you can even get rid of windows that you don’t need. You can completely close panes by clicking the Close button on the top right [...]
[...] are waiting to go on air how much longer they are likely to have to wait and so on. It works like an audio talkback system using the ‘push to talk’ principle, where all the time the switch is held down, you can talk to the caller. This feature is especially useful if used in conjunction with a headset and touchscreen as a large numbers of callers can be spoken to in a very short space of time. To talk to a caller using Talkback mode follow this procedure. It is assumed the caller in question is already on hold.
Click on Talkback on the top control bar The Talkback icon [...]
The Chat facility allows simple messaging between PhoneBOX workstations. It is ideal for passing brief messages between Producers and Presenters, or Call Screeners and Presenters for example. It is particularly useful when PhoneBOX is used for outside broadcasts, as it is likely that normal audio talkback facilities may not be available, [...]
Previously an integrated part of the old phonebook area of PhoneBOX, this now has its own section which is by default located as one of the tabs in the information pane located in the bottom right hand corner. Directories can be created using PhoneBOX web manager by your PhoneBOX administrator or Broadcast Bionics. Once a directory is setup, it can be configured [...]
When the PhoneBox server is registered it ties your license to the PhoneBox server's primary Network card (NIC). Invalid license [...]
FAQ — 0.9%
[...] that suits all users of a client position. Call Screening What can I do if callers block their CLI? PhoneBOX can still store information against a phone number even if it has to be manually entered. Therefore, if you receive a call which doesn’t present any CLI information, with the caller still on the line go into Call Details, and ask for their number. Enter this information using the 'change person' button in call details. This will allow searching of historic records to match a person if they have called in previously, or create a new person record if they have [...]
[...] - Call log F7 - Chat View CTRL + Click (click on active lines) - Fast call hangup ALT F4 - Close PhoneBOX Accessibility Options for partially sighted Ctrl + Shift + H - Terminate call on handset Ctrl + Shift + F1 - Terminate call on hybrid 1 Ctrl + Shift + F2 - Terminate call on hybrid 2 Ctrl + Shift + F3 - Terminate call on hybrid 3 Ctrl + Shift + F4 - Terminate call on hybrid 4 Shift F1 - Route call from handset to hybrid 1 Shift F2 - Route call from handset to hybrid 2 Shift F3 - Route call from handset to hybrid 3 Shift F4 - Route call from handset [...]
PhoneBOX 3 User Manual Getting Started Startup Prompts [...]
[...] will appear to external callers as though they are engaged. Busy mode stops any calls arriving in the PhoneBOX system.
To set a service to Busy:
Click on [...]